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At the airport

Car Parking

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Brisbane

Brisbane Domestic Airport offer four parking options!  ParkShort, ParkLong, ParkPremium, and ParkValet with visitors able to opt for the inclusion of a CarWash.  The Domestic at Terminal Car Park is located opposite the Domestic terminals with convenient walking access to the terminal building.  Parking guidance lights will show you the way to an available space fast!  This car park is ideal for short trips, or for greeting or farewelling family and friends.  All parking options may be pre-booked to secure substantial discounts against drive up rates.

Click here to secure a discount on your Brisbane Airport parking.

Canberra

At Canberra Airport the two, ‘Blue’ and ‘Green’ multi-level covered car parks offer over 2,000 parking spaces with passengers having direct access to both arrivals and departures levels of the terminal.  Drivers benefit from the Parking Guidance System (PGS) which provide exact numbers of parking spaces available on each level.  Occupied and vacant parking bays are easily identified by LED red/green lights.  Additionally the two, ‘Yellow’ and ‘Red’ open air car parks offer 900 parking spaces.  Take advantage of the Free 10 Minute parking bays located in these car parks.

All car parks can be used for short stays, long stays and weekends.  Pre-booking is not necessary.

For information on parking rates click here to visit Canberra Airport's website or call the customer service team during working hours (5.30am – 11.30pm) on 02 6275 2226.

Sydney

Sydney Kingsford Smith Airport offers two parking options for passengers.  Self-Park and Valet parking.  The Domestic at Terminal Car Park is located opposite the Domestic terminals with convenient access to T2, plus parking guidance lights will show you the way to an available space fast!  This car park is ideal for short trips, or for greeting or farewelling family and friends.  Both Self-Park and Valet parking may be pre-booked to secure substantial discounts against drive up rates.

Click here to secure a discount on your Sydney Airport parking.

Other airports

Many of the regional airports that we fly to offer customer free of charge parking.  Regional airports often have complimentary parking facilities only a short walk from the terminal building.

Security

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Keep your documents handy

Before you embark on your journey make sure that you have all the necessary documents and a valid passport and visas for all the countries you plan to visit if you are connecting to an onward international flight.

Screening

We work closely with airport security services to maximise the safety of our Passengers. To increase traveller security, it is important that all passengers travelling on a screened service are screened at the screening point prior to boarding. Family and friends accompanying passengers to the boarding gate will also be screened at security screening points. Here are some simple steps to help you through passenger screening:

  • You will be asked to walk through a metal detector. You may be asked to remove your shoes, your belt or other metal objects such as piercings that may cause an alarm to sound.
  • If the metal detector alarm sounds, you will be asked by the screening officer to remove any metal objects and place them on the trays provided. You will then be asked to walk through the metal detector a second time.
  • If the metal detector sounds again, you might also be asked to take part in a frisk (pat down) search. You can ask that screening take place in a private room. Please talk to the screening officers to make these arrangements.
  • Let screening staff know if you have any medical conditions that might cause the metal detector alarm to sound; for example, an implanted metallic joint.

Your rights at the screening point:

Certain screening processes, including frisk search, the use of the hand held metal detector, the explosive trace detection test and bag search, require your consent. You have the right to refuse your consent, however, if you refuse to be screened, you will not be allowed to pass through the security screening point or board your flight. Remember that if your domestic flight is departing from an international terminal, you will be subject to liquid, aerosol and gel restrictions, and will need to present your plastic bag of liquid, aerosol and gel products at the screening point.