Having trouble booking a flight? We can help! A list of common problems and their solutions follows. Alternatively, phone one of our friendly customer service agents on 1300 668 824 to continue your booking via telephone.
Q: There is no circle to select for a return flight
A: Make sure you select an outbound flight first
Q: I select a particular fare type and a 'no seats' message appears
A: This indicates that the fare type for the flight has sold out
Q: The booking will not allow my Qantas Frequent Flyer Points to be added
A: Make sure the passenger name has exactly the same spelling as the name on the card. You can not earn Qantas Frequent Flyer Points on the 'Gotta Go Fare'
Q: I cannot continue to the payment page
A: Make sure you have ticked the box under the terms and conditions.
Q: An error message came up with 'must use A-Z latin characters', what does it mean?
A: Your credit card number entry must not contain any spaces or characters other than the numbers on the card.
Q: It will not accept my American Express (AMEX) card
A: We do not accept American Express as a form of payment at this time.