Brindabella Airlines

Our FAQs can save you time, particularly when you need answers outside regular business hours. If your question is not covered below, please contact our office on 1300 668 824.

• Where do you fly?

  Brindabella Airlines flies to nine destinations. You can fly direct from Canberra to/from Albury and Newcastle and Tamworth; Brisbane to/from Coffs Harbour, Tamworth; and Sydney to/from Cobar. You can even link from Canberra to/from Brisbane via Tamworth on Fridays!

  View our schedule

• Where do I check-in?

  Please use the Qantas check-in counters at all destination airports with the exception of Sydney and Cobar where we have a dedicated Brindabella Airlines counter. For Sydney check-in, please proceed upstairs to Domestic Terminal 2 where you will find our counter adjacent to security screeningIf you have no luggage to check-in please make your way upstairs to the Qantas Service Desk (Canberra only). Note that you can not check-in via Qantas Self Check-in stations.

• How much baggage can I take on the aircraft?

  15kg checked-in baggage, 4kg hand luggage on all aircraft types.

• Will I get charged for excess baggage?

  If you exceed the baggage limits you will be charged $10 per kg in excess of the limit, plus GST.

• What time do I need to check-in at the airport?

  We recommend you to be checked in 45 minutes prior to departure with check-in baggage and 30 minutes prior with carry-on luggage only.

• We recommend you arrive at the airport early to get through security and screening (where applicable).

• Do I need a ticket?

  No, an electronic ticket (E-ticket) will be issued to you at Qantas check-in.

• How do I get from the Airport to the city?

  Albury:

  • Taxi Service: (02) 6025 2255

  Brisbane:

  • Taxi Service: 131 008
  • Bus Service: Coachtrans (07) 3238 4700
  • Train: Airtrain

  Canberra:

  • Taxi Service: 13 22 27
  • Airliner Shuttle Bus: Airport to the City (02) 6299 3722

  Coffs Harbour:

  • Taxi Service: (02) 6658 9999

  Newcastle:

  • Taxi Service: (02) 4979 3000
  • Bus services: door-to-door (02) 4956 9299
  • Public buses: (02) 4982 2940

  Tamworth:

  • Taxi Service: 131 008

• How long will it take to get from the Airport to the city?

  • Albury: 10 minutes
  • Brisbane: 20 Minutes
  • Canberra: 15 minutes
  • Coffs Harbour: 10 minutes
  • Newcastle: 25 minutes
  • Sydney: 20 minutes
  • Tamworth: 15 minutes

• Where can I leave my car?

  • Albury: $8.00 overnight. Phone (02) 6041 1241
  • Brisbane: $5.00 for 30 minutes, 24/7 parking
  • Canberra: Short term from $17.50/day, Long term from $14.50/day
  • Coffs Harbour: Undercover $12.50/day. Phone (02) 6551 1966
  • Newcastle: $20.00/day (secure/covered). Open parking from $2.00/day. Phone (02) 4928 9800

• Can I earn Qantas Frequent Flyer points on your flights?

  Yes. To do so, please quote your Frequent Flyer membership number at the time of booking. Note that Qantas Frequent Flyer points are not available on promotional or Gotta Go fares.

• How can I redeem Qantas Frequent Flyer points on your flights?

  This can only be done through Qantas. To redeem you points please visit qantas.com.au or phone 13 11 31, please note an Assisted Award Booking Fee applies for all telephone bookings.

• Can I travel while pregnant?

  You can travel up until 32 weeks. After 32 weeks you will need to carry a letter from your doctor to state you are fit to travel.

• Can my child travel?

  Infants (2 years and under) can travel free of charge when sitting on the adults lap. Children aged between 2-12 years are charged 80% of the adult fare (Note: not applicable on 'Gotta Go' fares).

• Can my child travel unaccompanied?

  Yes. Brindabella Airlines regularly welcomes unaccompanied minors (children aged between 5-12 years) aboard our flights, with our crew taking utmost care and responsibility to ensure they arrive happily and safely at their destination. This aspect of our service is particularly popular among families in rural communities with children away at boarding school. Please call 1300 668 824 or read our terms and conditions for further information.

• Can pets fly on your aircraft?

  Pets can fly if they have the appropriate cages. Pets must be checked in through Australian Air Express. Please contact 1300 668 824 to arrange travel times and payment.

• Do you transport freight?

  Yes. Our freight handling services are provided through Australian Air Express. For all enquiries, please phone 13 12 13.