Brindabella Airlines is committed to complying with the Privacy Act 1988 (Cth) and the National Privacy Principles as outlined in the Act. These Principles govern the standards of privacy protection in relation to collection, holding, use, disclosure, management, access, correction and disposal of personal information.
Brindabella Airlines will only collect personal information that is necessary for its functions or services. All personal information will be collected in a fair, lawful and not unreasonably intrusive manner.
The type of personal information collected will vary depending on the circumstances and method of collection and on the nature of service requested. The types of information that may be collected from you may include your name, date of birth, contact details, flight details, loyalty program details (QANTAS), pilot experience/qualifications (for flight training service), credit card details and any health, dietary or other information relevant to your flight.
2. SENSITIVE INFORMATION
The Privacy Act 1988 (Cth) requires Brindabella Airlines to obtain your consent before collecting sensitive information from you. Your health and dietary information relevant to your flight is considered to be sensitive information. It will be assumed that you have consented to the collection of all information, including sensitive information, which is provided to us for use in accordance with this Policy, unless you inform Brindabella Airlines that your consent is not given.
Brindabella Airlines may also collect sensitive information where its collection is required by law. Or where the collection is necessary to prevent or lessen a serious and imminent threat to the life or health of any individual, where the individual is, physically or legally, incapable of giving consent to the collection.
3. USE AND DISCLOSURE
Brindabella Airlines uses personal information to process travel arrangements, coordinate the delivery of flight training services, to keep sale, account loyalty program records, to enable participation in competitions, for research to advance the delivery of services, and for its own marketing. Information is only disclosed to third parties in accordance with paragraph clause 8 of this Policy
If personal information is used for marketing purposes you will always be given the opportunity to indicate that you no longer wish to receive such communications.
4. INFORMATION QUALITY
Brindabella Airlines will take reasonable steps to make sure that the personal information it collects, uses or discloses is accurate, complete and up-to-date. Information is only disclosed to third parties in accordance with paragraph clause 7 of this Policy.
5. DATA SECURITY
Brindabella Airlines will take reasonable steps to protect the personal information it holds from misuse and loss and from unauthorised access, modification or disclosure.
All online credit card payments are processed using the SecurePay booking system and this system only retains the first six and last three digits of any credit card number. The SecurePay website is a padlock secure site.
Brindabella Airlines will take reasonable steps to destroy or permanently de-identify personal information once it is no longer required for any purpose for which it may be used in accordance with this Policy.
6. OPENNESS, ACCESS AND CORRECTION
Upon request Brindabella Airlines will take reasonable steps to let you know, generally, what sort of personal information it holds, for what purposes, and how it collects, holds, uses and discloses that information.
Upon request Brindabella Airlines will provide you with access to your personal information. If the personal information held by Brindabella Airlines is not accurate, complete and up-to-date, Brindabella Airlines will take reasonable steps to correct the information so that it is accurate, complete and up-to-date.
Brindabella Airlines will provide you with reasons if it denies access or refuses to correct your personal information.
7. THIRD PARTIES
Brindabella does contract out certain components of its services, including ticket sales, ground handling and check-in.
Inquiries should be made to our Privacy Officer. We will respond to any inquiry as quickly as possible but not more than 28 days after the complaint has been made.
Name: Privacy Officer
Phone: (02) 6218 2970
Fax: (02) 6218 2999
This Privacy Statement may be updated from time to time and we encourage you to check this Privacy Statement regularly.